Jiraffe Inc. (“Jiraffe”, “we”, “us”, or “our”), which operates Questionbox (“Service”), recognises the importance of keeping customer information safe, and will do our best to ensure appropriate management of data. We disclose below the policies in order to develop and maintain strong trust relationships with our customers.
Section 1: Customer Information
Our Service saves the following information:
Information such as an email address, used to notify the user when a question is received.
User ID and any other information the user has disclosed to the third party, in cases where the user has agreed to link third party accounts, such as the user's SNS account, to the Service.
Section 2: Collection of Customer Information
We will collect customer information in order to operate its functions, and when collecting information, we will either disclose the use of the information beforehand, or will either immediately notify the customer or disclose the information after collecting the information.
Section 3: Use of Customer Information
Jiraffe will use the collected information appropriately for purposes stated below:
For the provision of the Service
For the purpose of identification when a user logs in to the Service
To send email newsletters
For displaying advertisements (“ads”) (the Service uses Google and Google’s partners (third-party), as well as other advertising agencies in order to place ads. Cookies as well as access history to the Service are used in order to display ads)
To send questionnaires regarding the use of the Service
In order to analyse data with regards to the customers’ use of the Service
For the purpose of running the system and corresponding to any failures/bugs
To disclose information to third-parties when required by laws and regulations
Section 4: Provision of Customer Information
We will not provide customer information to third parties unless under the following circumstances:
The customer has agreed in advance
Laws and regulations allows the provision of such information
When we have enough evidence to conclude that customer information must be disclosed in order to protect our rights, assets, services, etc., should the customer violate our Terms of Service
When it is necessary in order to protect one’s life, body, or assets, and receiving approval beforehand proves to be difficult
When it is necessary in order to either promote the healthy development of youth or to improve public health, and receiving approval beforehand proves to be difficult
When it is necessary to cooperate to the government, a local public entity or a trustee carrying out affairs prescribed by the law, and receiving approval from the customer will hinder the success of the affair
When our business, including customer information, is transferred due to M&A, company split, business transfer, etc.
Section 5: Disclosure, Correction, and Suspension of use of Customer Information
We have set out the party responsible for the management of customer information below, as well as the point of contact for the disclosure, correction, request for the suspension of use of customer information, and complaints with regards to the handling of customer information below. Claims with regards to the above will be required to be done by the customer or by an attorney via written document (including electronic mails).
Party in charge of the management of customer information: Jiraffe Inc. CEO Aso Teruaki
Point of contact for the disclosure, correction, request for the suspension of use of customer information, and complaints with regards to the handling of customer information: support(at)peing.jp
Should there be any requests by the customer or the attorney with regards to the disclosure, correction or request for the suspension of use of customer information, we will use appropriate measures to confirm the request which has been made by the customer him/herself, and will correspond in a rational and fast manner in compliance with the laws and regulations.